Cookies and Browsers
This site uses a feature of your browser called a “cookie” to identify and remember your computer. Cookies, by themselves, cannot be used to find out the identity of any user. Your Holbox Hostel User ID automatically identifies your computer-but not you-to our servers when you visit www.holboxhostel.com. Unless you specifically tell us who you are (for example by completing a reservation), if you are just browsing our site, we will never know who you are even though we assign you a cookie. This site contains links to other sites. If you use a link to visit the site of another company, we cannot be responsible for the privacy practices or the content of that company or its site.
Safeguarding Customer Information
We only grant access to nonpublic personal information about you to company employees, specifically management and receptionists. Personal information may include your name and contact information; date of birth; preferred communication methods; credit card details, including the three-digit code that appears on the back of your credit card: date of arrival and departure and travel history. We may also record details on joint travelers, including their names and frequent flyer numbers, and the age of the driver of the rental car. Your credit card information is deleted from our reservation system once you check out (or once your arrival date has passed if you do not turn up), and is no longer retrievable, however, your other information remains on file in case of future reservations.
Our Code of Conduct requires that your information remain confidential. Even if you are no longer our guest, we will continue to treat your nonpublic personal information in the same way as if you were still a customer. In addition, we maintain physical, electronic and procedural safeguards that comply with federal standards to guard this personal information. Some state laws may further restrict the sharing of your nonpublic personal information.
Collection of Information
We collect nonpublic personal information about you from the following sources:
From you, on forms, via the Internet, by telephone or otherwise. Examples of this type of information include your name, address, email address and credit card information including its account number, expiry date and 3-digit verification code.
From transactions with us. For example, when you check in or when you purchase an item, such as a tour.
From time to time, this site may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for the recipient’s name and email address, along with the text of any message you choose to include. By using this feature, you warrant that you are entitled to use and provide us with the recipient’s name and email address for this purpose.
Your personal information is not intended to be shared with anyone outside our company. Exceptions may include:
Business Transactions: As we develop our business, we might sell, buy, restructure or reorganize businesses or assets. In the event of a merger, consolidation, sale, liquidation or transfer of assets, Holbox Hostel may, in its sole and absolute discretion, transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.
Other: In addition Holbox Hostel may disclose personal information, with or without prior notice to you, in order to: (i) comply with applicable laws; (ii) respond to governmental inquiries or requests from public authorities; (iii) comply with valid legal process; (iv) protect the rights, privacy, safety or property of Holbox Hostel, site visitors, guests, employees or the public; (v) permit us to pursue available remedies or limit the damages that we may sustain; and (vi) respond to an emergency.
Use of personal information
We use your personal information to provide the services you request from Holbox Hostel such as to facilitate reservations and other transactions. We also use the personal information to improve Holbox Hostel’s services; provide you with the expected level of hospitality; and ensure the site is of interest to you. We may also use details to send you newsletters, promotions and featured specials, and to conduct online surveys, sweepstakes, prize draws, and other contests via email, telephone or postal mail. If you apply for employment with Holbox Hostel, we use the personal information you supply to process your job application.